Where do you ship?

Katherine Home ships to the United States, Canada, and select international destinations, and shipping availability may vary by product and destination.

When will my order ship?

Orders are processed within 2 to 4 business days (Monday to Friday, excluding holidays), and tracking is emailed once your order ships.

How long does delivery take?

Delivery times vary by product type and destination, and estimated delivery time frames are listed on each product page in business days after shipment.

Do you guarantee delivery dates?

No, delivery dates are estimates and may vary due to carrier conditions, customs processing, weather, or peak seasonal volume.

What if my package is delayed?

If your package is delayed beyond the estimated delivery window, please contact us and we will assist you.

My tracking has not updated. What should I do?

Tracking updates may take 24 to 72 hours, and you may contact us if tracking does not update after 5 business days.

Can I change my shipping address after placing my order?

No, we do not update shipping addresses or modify order details after an order has been submitted.

What if my package shows delivered but I did not receive it?

Please check nearby delivery areas and contact us immediately, as packages may arrive within 24 to 48 hours after being marked delivered.

Do you ship internationally?

Yes, international delivery times may vary, and customers are responsible for any customs duties, taxes, or import fees required by their country.

Do you accept physical returns?

No, we do not accept physical returns, and all items are final sale.

When can I request a refund?

Refunds are only available for verified damaged items, defective items, or incorrect items received.

How long do I have to report an issue?

Claims must be submitted within 7 days of delivery with clear photos of the product and packaging.

What if my item arrives damaged?

Contact us within 7 days with photos, and we will review your claim for an appropriate resolution.

What if I received the wrong item?

If you receive an incorrect item, contact us within 7 days with photos so we can verify and resolve the issue.

Do I need to return the product?

No, returned products are not required for approved claims.

When will I receive my refund?

Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card provider.

Who decides if my refund is approved?

All claims are reviewed, and refunds or resolutions are provided at our discretion.

Can I get a refund if I change my mind?

No, we do not offer refunds for change of mind, preference, or incorrect ordering.